Privacy Policy

Medical Disclaimer

Please do not use this website to seek help for any urgent or emergency medical situation. Khetarpal Hospital’s website is not designed to respond to time-sensitive health concerns. We cannot guarantee immediate responses through this platform during emergencies. If you are experiencing a medical emergency, please seek care from the nearest hospital or call emergency services immediately.

Collection and Use of Personal Information

You may access most parts of our website without providing personal information. We do not collect identifiable personal data unless you voluntarily provide it to us—for example, by submitting an enquiry form, subscribing to updates, or scheduling an appointment.

We do not share your personal information with unrelated third parties, unless required by law, legal investigation, or explicitly authorised by you in writing.

Use of Forms

Our website contains online forms that allow users to submit queries, share feedback, or request services. In some cases, we may request your name, phone number, or email ID so we can respond accurately. If you’re submitting a payment form, we may also ask for address and billing details.

Information submitted via these forms is used strictly for the intended communication. We do not sell, share, or retain this data for unrelated purposes, unless legally required to do so.

Surveys

From time to time, we may ask visitors to participate in surveys. These surveys are meant to help us improve the quality and experience of our website. Responses are analysed collectively and are not linked to individual users. If personal details like an email address are requested, you may choose whether to provide them.

Security and Limitations

Khetarpal Hospital strives to protect your personal information. However, no website or data transmission over the Internet can be guaranteed to be completely secure. We cannot assure the confidentiality or integrity of data sent through public networks or stored on our servers.

We recommend that you avoid sharing sensitive health details via email or unsecured forms. Khetarpal Hospital is not responsible for unauthorised access, interception, or tampering that may occur during electronic communication.

No Warranty

All materials, services, and information available on this website are provided “as is,” for general informational and educational purposes only. Khetarpal Hospital makes no express or implied warranties, including but not limited to accuracy, completeness, merchantability, or suitability for any specific purpose.

Limitation of Liability

By using this website, you acknowledge and accept that any risks associated with sending personal information online rest with you. Khetarpal Hospital will not be liable for any direct or indirect damages—monetary or otherwise—arising from your access to or use of this website, or any content linked through it.

Third-Party Links

This website may include links to external sites operated by third parties. These are provided for user convenience only. Khetarpal Hospital is not responsible for the content, privacy policies, or practices of these external websites.

Health Information Privacy

We maintain medical records for patients who receive treatment at our facility. This information may include written files, electronic records, images, or recordings. All such data is managed confidentially in accordance with applicable Indian laws and standards for medical privacy.

Your health information may be used by Khetarpal Hospital staff for medical care, billing, and quality improvement. In certain situations—such as insurance processing, legal requirements, or public health responsibilities—your information may be shared, but only under regulated conditions. We do not disclose your data for marketing or commercial use without your written consent.

Legal Disclosures and Public Health

We may release medical information when legally required to do so, such as in court proceedings, government audits, or for reporting communicable diseases, birth/death records, or medication-related adverse effects. This is done strictly in line with the law and medical ethics.

Marketing and Health Updates

We may occasionally use your contact details to share information about health services or updates relevant to your care. You may opt out of receiving these communications at any time.

Changes to This Policy

Khetarpal Hospital reserves the right to update this Privacy Policy at any time. Revisions will be posted on this page. Continued use of the website after any changes implies acceptance of those terms.

Consent

By using this website, you agree to the terms outlined in this policy. If you do not accept these terms, please refrain from using this website.

Jurisdiction

All disputes or concerns arising from the use of this website will be governed by Indian law and fall under the jurisdiction of the courts in New Delhi, India.

Contact Us

If you have any questions or concerns about this privacy policy or how your information is used, please contact:

📧 info@khetarpalhospital.com