Medical situations often arrive without warning—and in the rush to get help, it’s easy for patients and families to overlook important paperwork like insurance details. At Khetarpal Hospital, we recognise that during such times, the priority is the patient’s well-being. That’s why our team offers support to help eligible individuals make use of their health insurance coverage without unnecessary delays or confusion.

The hospital is associated with various third-party administrators (TPAs) and insurance providers, allowing patients to access either cashless services or opt for reimbursement, depending on their policy terms. If your treatment is planned in advance, our billing and insurance desk can help initiate pre-authorisation before admission. This includes verifying your insurance coverage, coordinating with the insurer, and sharing the medical details required for approval.

In the case of unplanned admissions or emergencies, treatment is always the first priority. Once the immediate needs are addressed, our team works in parallel to initiate the insurance process and assist with documentation. If cashless service isn’t available, the hospital provides a detailed bill and required medical records to help patients file for reimbursement after discharge. By simplifying the insurance process, we aim to reduce stress on patients and caregivers—so that the focus stays where it belongs: on recovery and support.