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In-Patient Guidelines

Registration

When you come to the hospital for the first time, either as an in-patient or as an out-patient, you receive a card with your “unique registration hospital number”. We create your medical record with this identification number, update and preserve it with utmost care and confidentiality. This number and card enables speedy retrieval of your medical records each time you need to see a doctor.

Admission

Consultants at outpatient department (OPD) may decide to admit a patient and in this case it is advisable to book the bed and operation theatre (if required) in advance. Bookings are done at the admission reception counter. Some admissions come through the emergency department, which is open for 24 hours, everyday of the week.

Deposit

The registration counter has a schedule of charges for different types of rooms. The charges vary depending upon the kind of room you select. Patients requiring financial assistance and concession in the hospitalisation charges are requested to contact the director administration, for assistance. For estimation of your hospitalisation costs, kindly consult patient counsellor/front office.

Consent form

The counsellor will explain you the nature of your disease and the treatment planned. We request you to read carefully and sign the consent forms given to you prior to your admission. Please do not hesitate to ask any questions if you find the information inadequate or vague.

Dietary services

Food is an important part of the services rendered. The menu is personally supervised by our dietitian. We serve only vegetarian menu as per the disease/procedure. You are requested not to leave food in the room, as this attracts pests. The hospital does not permit food from outside. Food is not permitted in the room for the attendant.

Corporate Account / TPA

Patients who are availing third party administrator (TPA) facility are requested to obtain the authorisation and enquire about the sanctioned amount on the first day of admission from the TPA executive. The hospital will only act as a facilitator in such a situation. Please note that the hospital honours only corporate policies for cashless hospitalisation. A security deposit is payable at the time of admission even for cashless authorised patients to make billing adjustments in case of a denial.

If your account is paid by your company, please ensure you bring an authorised letter from your company clearly accepting responsibility for all medical facilities and giving an undertaking to settling the bill. The hospital will provide treatment in the ward/room specified as per the mediclaim policy. Any deviations from the instructions will be billed directly to you with information to the company.

P.S. :  TPA card/note is  not a credit card, after approval or final approval from the concerned Insurance Company for credit facility of Surgical or Medical Patient Admission is valid; however patient/beneficiary  have to bear the payments of investigations and test till the initial  approval from your concerned Insurance Company and that will adjusted or refunded after the final approval or at the time of discharge.

Your bill

Your bill will be a comprehensive one with all charges included and no payments should be made outside of what is specified in your bill. All details of bed charges, investigations, doctor’s visit fees, and surgeon’s fees will be shown on your bill. In case you have any queries, you are requested to contact the billing department/enquiry counter located in the (F-95) basement.

All outstanding bills must be cleared promptly. Every day, you will receive an intermittent bill. You, or your attendant, should review the bills so that you can make payment on time. Prompt clearance of your bills will help facilitate your quick and fast discharge. Please contact the billing department for any help you need in this regard. Your admission or security deposit will be adjusted against your final bill at the time of discharge. The hospital undertake arrangements with reputed companies for credit. Please contact the front desk or enquiry counter for more details. No tips should be given to any hospital staff.

Note: The Hospital’s Tariff-List is displayed at every floor/department for your ease. Please consider the same or contact at Billing Department for more information, if may be needed.

Discharge

The consultant in charge will decide when it is advisable for you to leave the hospital. In most cases, he will be able to discuss your discharge with you a day in advance. Make sure you have a discharge card with you, along with a summary of your case, before you leave. This will enable you and your family doctor to follow-up your treatment at home. Test reports will be given to you at the time of discharge (in cash category). If some investigations have not been reported, these reports may kindly be collected between 08:00 a.m. To 06:00 p.m on all working days including Saturdays from lab/reception.

It is imperative that you arrange to leave by the discharge time, so that we can prepare the bed and the room for new arrivals. Discharge Check-Out Time is 09:00 a.m. If you are unable to leave by the morning discharge time, bed charges for the day will be added to your bill. We request you to follow a few procedures when you check out from the hospital.

Your well being

We try and maintain an atmosphere of absolute cleanliness and tranquillity for your speedy recovery. A clean and hygienic environment is essential for the well being of our patients and our team of trained staff strives to maintain this equilibrium. Our efforts need to be supplemented by you and your visitors.

Smoking and Consumption of alcohol is strictly prohibited in the hospital.

Please take care of your valuables during your hospital stay. The hospital will not be responsible for any loss.

Visitors

Your patient requires rest. Please restrict your visits to the absolute minimum. Two passes are issued per patient at the time of admission.

Only two visitors per patient are allowed during the following timings:-

Morning- 07:00am – 07:30pm

Noon- 01:00pm – 01:30pm

Evening- 07:00pm –      07:30pm

Children under the age of twelve years should not be brought to hospital in the interest of their own health.

Reports may be collected from the nursing station or patholgy and in case of TPA patients, you may  contact the mediclaim department for the required copies, if needed. (as the original ones are for TPAs for approval/records).

Your suggestions

We value your input whether they are suggestions or comments on your actual experience during your stay in our hospital. Please be frank in your answers to the PATIENT FEEDBACK QUESTIONNAIRE as this will help us to serve you better. We would like you to include your name in the questionnaire, however it is not compulsory. Please drop the complete form in the patient feedback box.

Follow up visits

Once the patient is discharged from the hospital he/she can come for the OPD follow up session as per the doctor/surgeon’s discharge advice.

Ambulance services

The hospital has its own ambulance service and also has a tie up with different service providers for this service. Please contact the main reception/ helpdesk for availing the services of the same.

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Address

Khetarpal Hospital,
F-95, Bali Nagar,
Main Najafgarh Road,
Near Ramesh Nagar Metro Station,
New Delhi-110015

Call Us

Phone Numbers: 011-45515100 (30 Lines)

Mobile Numbers: 9910116211, 9999101910

Toll Free: 1800-116-211

E-mail : khetarpalhospital@gmail.com